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Refund Policy

Skyranko BD > Refund Policy

Return and Refund Policy

Last updated: September 19, 2024

Thank you for choosing Skyranko.

At Skyranko, we follow the path of customer satisfaction and try to deliver the best possible services. However, we do understand that sometimes issues arise. Therefore, below is our refund policy with keen guidelines for transparency and in ensuring fairness in the process.

1. Eligibility for Refunds

As we are only providing digital services, no physical engagement of the product is undertaken. We refund where we are unable to satisfy our clients. Refund demands can be made within 7-10 days after the delivery of services pertaining to the specific situation. However, the services not subjected to refund involve those projects whose work has been submitted and accepted upon meeting the customer’s need. Any update or fix is to be agreed mutually between the client and service provider; therefore, no refund can be warranted by that.

2. Conditions for Refunds

You may request a refund under the following circumstances only:

  • Unsatisfactory service
  • Technical issues
  • Service not as described

All refund requests are processed within 10 days after project completion.

A checkpoint basis contract allows for partial refunds when some checkpoints are reached. The valid grounds for a refund include

  • The final product does not meet agreed-upon specifications.
  • Significant functional differences from what was promised.
  • Critical bugs that prevent the website or service from working as intended.

3. Process for Requesting a Refund

To initiate a refund, the client must provide adequate reason via one of the many contact methods visible on our site. The following documents will be required:

  • Original invoice
  • Agreement contract

Further information about this is always available at: [email protected] or +8801798333458.

4. Refund Timeframe

APPROVED REFUNDS WILL TAKE 5–10 BUSINESS DAYS TO PROCESS.

REFUND REQUESTS MUST BE WITHIN 10 DAYS OF PURCHASE.

5. Refund Method

Refunds, if any, will be made through a mutually agreed avenue. If applicable, bank transaction fees are deducted at the client’s end.

6. Service Updates & Bug Fixes

Since we are into services, hence there is no scope for exchanging or repairing. We just provide bug fixing and minor updates after the submission of project till a period of 1 month. Major updates will be charged extra after discussion initiated by the client

7. Non-Refundable Services

There will be no refunds for projects approved by the client.

8. Refunds for Special Cases

For subscription-based services, payments are collected at the end of each month, meaning the service operates on a post-paid basis. Pro-rated refunds may be discussed at the beginning of the project.

In cases of force majeure (natural disasters, pandemics, etc.), refunds will be assessed on a case-by-case basis. We may offer alternative solutions such as credits, extensions, or partial refunds. However, a full refund is not guaranteed for events beyond our control.

9. Customer Satisfaction Process

We aim to resolve any issues by offering maximum support. If we fail to satisfy the customer, we will proceed with the refund. We may also offer discounts on other services as an alternative to a full refund.

10. Legal Compliance

We follow all the laws and regulations concerning the technology world in Bangladesh.

NB: The refund policy for any SEO work related to services could vary, yet such a situation will be logical with full consent agreed upon by the client